Ultimate Backup can sometimes run into an issue while trying to back up the files you have stored in iCloud. In these cases, it can often help to re-sync these files from iCloud to your iPhone before attempting another backup. Follow the steps below to re-sync your iCloud Photos:
- Open the Settings app
- Tap your name at the top:
- Tap iCloud:
- Tap Photos:
- Turn the switch next to Sync this iPhone off:
- When prompted, tap Remove from iPhone twice (don't worry, this will only remove photos from your iPhone that are stored in your iCloud account -- we'll sync them back later!):
- Your screen will say "Turning off" briefly:
- Wait ~30 minutes for iCloud to fully remove all of your synced photos from your iPhone.
- Turn the switch next to Sync this iPhone on again:
- Your screen will say "Turning on" (this could take longer than "Turning off"):
- Wait ~30 minutes for iCloud to fully sync your photos back to your iPhone.
- Return to the Ultimate Backup app, and tap Resume Backup:
**If you need any additional assistance, please contact Ultimate Backup support.