Sending us a request from within the Ultimate Backup app on your phone, tablet, or computer will include what's called a "log file." Our support team can use this log file to better understand any technical issue you may be experiencing and provide relevant troubleshooting steps to resolve the issue. The steps are similar from the mobile app and the computer app, but we'll cover both below:
SENDING A LOG FILE FROM THE MOBILE APP
- Tap Settings
at the bottom right corner:
- Tap Help at the top:
- Tap Email Support at the top left:
- Fill out the subsequent form, and tap Send Email at the bottom:
SENDING A LOG FILE FROM THE COMPUTER APP
- Click the gear
- Click Contact Support:
- Fill out the subsequent form, and Click Send at the bottom:
**If you need any additional assistance, please contact Ultimate Backup support.