If the Picture Keeper Connect app isn't finding some of the photos or videos you'd like to backup, the steps below will help make sure the app has full access to your library:
- Picture Keeper automatically skips any files that were previously backed up, and any files that were restored to your Android device from a Picture Keeper drive. This ensures that files don't get backed up more than once. If you would like to save these files again, or to simply see which files were already backed up
, you can use the Select Files for Backup feature.
- Where Picture Keeper looks and what it looks for can also play a role here. Open the Backup Options menu to make sure the switches are enabled for everything you'd like to backup, and if the photos/videos are in a different app, they will need to be saved to your Gallery or Files app before Picture Keeper can access them. See one of these articles for more info:
→ Backing up files from Google Photos
→ Backing up files from other apps
- Picture Keeper requires you to grant full permission for our app to find all available photos and videos. This is a one-time permission, and once the app has access, you can adjust the Backup Options as you see fit.
If none of the steps above resolved your issue, restart your phone, and wait about 10 minutes before starting another backup. A simple restart forces your phone to rescan for new files, while waiting gives your phone enough time to complete the rescan.
**If you need any additional assistance, please contact Ultimate Backup support.