FAQ
- How much storage are photos using on my Android device?
- Why are some files not included in my backup?
- How do I grant full access to my photo/video library?
- How do I backup from other apps?
- Why am I seeing "this is taking longer than expected" when inserting my drive?
- How do I backup files from a Samsung secure folder?
- How do I copy files from my mobile device to my computer?
- Do I need my account to reach my files?
- Why does my drive get warm or hot during use?
- How do I enable external storage devices on Chromebook?
- Why isn't my drive detected on my Xiaomi, Poco, Oppo, Realme, or OnePlus phone?
- How do I change the email address on my account?
- Start Backup or Resume Backup: what's the difference?
- Which Ultimate Backup SSD cable do I have, and do I need the Keeper Connector?
- How do I backup photos from text messages?