You can change the email address on your Ultimate Backup account yourself, from inside the Ultimate Backup app on your phone or tablet. The pictures below are from an iPhone; the Android app has the same Settings › Account screen.
- Open the Ultimate Backup app. Tap Settings in the bottom-right corner of the app, then tap Account:
- Tap the email address at the top of the form, delete the old address, then type your new one.
- Tap Save Changes.
- When the app asks for your password, type the password you use to sign in to the Ultimate Backup app — not your email password and not your phone's passcode — then tap Confirm. Forgotten it? See How do I reset my password?
From then on, sign in with the new address. Your backups are not tied to the address — everything on your Ultimate Backup drive stays exactly where it is.
On a computer, the Ultimate Backup app only shows the address; it cannot change it. Use the app on your phone or tablet, or contact us and we will change it for you.
Not sure which address the account is under right now? See Which email address is my account under?
If you need any additional assistance, please contact Ultimate Backup Support.