If you have forgotten your Ultimate Backup account password, or you cannot sign in on our website, you can set a new password yourself from the Reset Password page. It takes a minute and does not affect anything saved on your drive.
HOW TO RESET YOUR PASSWORD
- Open the Reset Password page on our website.
- Enter the email address you used to create your account, and submit the form.
- Check your inbox for the reset email. If it has not arrived after a few minutes, look in your spam or junk folder.
- Open the email and follow the link inside it to choose a new password.
- Sign in with your new password.
IF THE RESET EMAIL DOES NOT ARRIVE
- Check your spam or junk folder, along with any promotions or filtered folders your email provider uses.
- Make sure the address you entered is the same one your account was created with. An address that is not on an account will not receive a reset email.
- Wait a few minutes and request the reset again.
DO YOU ACTUALLY NEED TO SIGN IN?
Many people reset a password because they are trying to reach the photos and files saved on their Ultimate Backup. Your drive does not need an account or a password — your files are stored on the drive itself, and you can open them by plugging the drive in.
For the full explanation, see Do I need my account to reach my files?
If the app is not on your computer yet, follow Install and Open the App for Windows, or Install and Open the App for Mac.
THE LINK IN THE EMAIL LASTS 24 HOURS
The reset link works for 24 hours. After that it stops working — the page will not tell you the link is too old; it may show an error or simply not let you set a new password — so it can look as if something is wrong with your account. Nothing is wrong with your account. Go back to the same Reset Password page you used before, request a new email, and use the new link straight away.
Resetting the password changes nothing saved on your Ultimate Backup drive.
If you have tried the steps above and still cannot sign in, contact us and let us know the email address on your account, and we will help you from there.