General Questions
- Can I back up multiple phones and computers with the same Ultimate Backup?
- Orders, Shipping & Returns
- How do I reset my password?
- How do I delete my account?
- Backup reminder emails: how to start, change, or stop them
- Is there a subscription or monthly fee?
- How to spot a phishing email pretending to be Ultimate Backup
- How long does it take to backup?
- How many pictures can it hold?
- Can I use my phone while a backup is running?
- How do I know if all my files were backed up?
- How do I resume my last backup?
- Can I organize my files into albums or folders?
- How do I restore files to a phone, tablet, or computer?
- Does a second drive start where the first one stopped?
- Can I use it with a digital photo frame or TV?
- What is the Ultimate Backup MAX adapter?
- Why can't my drive backup files larger than 4 GB?
- Why does the app say my drive is incompatible?
- Which email address is my account under?
- How do I use a discount code at checkout?
- How do I print a photo that is on my drive?
- Why do some backed-up photos look doubled (_1, _2, _3)?
- Got a new phone?